1. Shipping / Delivery
1.1 We or our delivery providers will deliver the goods to the delivery address provided when you placed your Order. We are not liable for any loss or damage suffered if you have not provided the correct address or you have changed address after placing the Order and not notified us of the correct address within a reasonable time period before the goods are despatched to you.
1.2 We work hard to ensure that all orders are processed in a timely manner and delivered to you within the time agreed, however, events may occur which are beyond our control and which may mean the agreed delivery times cannot be met. You will be sent an email with tracking details once your Order has been despatched.
1.3 Any delivery times notified to you are estimates only and we are not liable for late or non-delivery no matter what the reason.
1.4 Delivery will only be made to the entry door of the delivery address, whether it is a home or office building.
1.5 We or our delivery provider, reserves the right not to leave the goods and leave a collection notification instead including where:
(a) the person taking delivery of the goods appears to be under the age of 18 years and cannot provide proof of identity or appears to be acting for someone under the age of 18 years;
(b) the person taking delivery of the goods appears to be under the influence of alcohol or drugs;
(c) insufficient details about the place of delivery were provided if you authorised the goods to be left unattended and where the goods do not have to be delivered to someone over the age of 18 years; or
(d) the delivery address is declared to be restricted premises or in a restricted area.
1.6 We will presume that anyone at the delivery address who accepts delivery of the goods is authorised to receive them. If the Order includes goods where there is a minimum age to purchase, you must make sure that a person over the age of 18 years is available to accept the goods.
1.7 We may, at your request, agree to postpone delivery of the goods to a time more convenient to you provided that you agree to pay us an additional amount in respect of such postponement and for storage charges.
1.8 Title and the risk of loss or damage to the Products passes to you on delivery of the Products to the delivery address. The person who takes delivery must be an adult and available at the specified delivery address to carefully check the unwrapped Product, sign and acknowledge receipt in a satisfactory condition.
2. Return of Products and Refunds
2.1 You must inspect all Products on receipt. If any products are defective or damaged, or if an order is incorrect or missing any items, you must notify us immediately giving details of the defect or damage or what is incorrect or missing. We may ask for a photograph of the goods to substantiate your claim and for insurance purposes.
2.2 Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Subject to your rights under the Australian Consumer Law, we will replace any goods that are faulty, damaged, incorrectly described or in breach of a consumer guarantee with goods up to the same value. If we cannot replace the goods, we will offer a refund for the goods. In order to receive a refund or replacement goods, you may need to provide proof of purchase.
2.3 We reserve our right to reject any return of goods or request for a refund where you are not able to supply proof of purchase.
2.4 We do not offer refunds or replacement goods if you have just changed your mind.